Privacy Policy

Effective Date: [07/06/2025]

At Always Online, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store and protect your information when you use our website and services.

1. Who We Are

Always Online
Rua General Teófilo da Trindade, 22 – 1 Andar – Portugal
Email: info@alwaysonlines.com
Phone: +351 936 070 747

We provide global eSIM connectivity solutions for travellers.

2. What Data We Collect

We may collect and process the following personal data:

  • Contact details: name, email address, phone number

  • Account information: login credentials (if applicable)

  • Payment data: billing address, payment method (processed securely via third-party providers)

  • Device information: IP address, browser type, operating system

  • Usage data: information on how you interact with our website or services

  • Support communications: messages and emails exchanged with our customer service team

3. How We Use Your Data

We use your personal data to:

  • Provide and deliver our eSIM services

  • Process payments and send confirmations

  • Communicate with you, including support and updates

  • Improve and personalise your experience on our site

  • Ensure security and prevent fraud

  • Comply with legal obligations

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process your data based on:

  • Your consent, when you voluntarily submit data

  • Contractual necessity, to deliver the services you request

  • Legal obligations, such as tax or regulatory requirements

  • Our legitimate interests, such as improving our services and customer experience

5. How We Protect Your Data

We implement appropriate technical and organisational measures to ensure your data is secure, including encryption, access controls, and secure servers.

6. Data Sharing

We may share your data with trusted third parties only when necessary, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Cloud service providers

  • Customer support tools (e.g., live chat platforms)

  • Legal or regulatory authorities if required

All third parties are bound by confidentiality and data protection obligations.

7. International Data Transfers

Your data may be transferred and processed outside the European Economic Area (EEA). When we do so, we ensure an adequate level of protection, using standard contractual clauses or relying on partners in countries with adequate legal protections.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict processing in certain cases

  • Withdraw consent at any time

  • Lodge a complaint with the Portuguese Data Protection Authority (CNPD)

To exercise your rights, contact us at info@alwaysonlines.com.

9. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g., for tax and accounting purposes).

10. Cookies

We use cookies and similar technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

For more information, please refer to our [Cookie Policy].

11. Updates to this Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised effective date. We encourage you to review it regularly.

If you have any questions or concerns about this policy or your data, please contact us at:

Email: info@alwaysonlines.com
Phone: +351 936 070 747